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Terms and Conditions

Version 2026-10-05

Key facts

• Seller: Empor Solutions OÜ, registry code 16933107. Contact: info@emporeu.com.
• Free: the chat with Aura (an AI assistant, not a person) and the AI-generated preview of your project.
• Paid: the Specialist Consultation. A human specialist reviews your case and emails you a written evaluation (PDF) by the end of the next working day (Monday to Friday, except Estonian public holidays).
• Price: the amount shown on the order page and on the payment button. It is the final total price, including any VAT that applies; nothing is added at checkout.
• Fee credit: if you sign a contract with us for a first project within 3 months of receiving your evaluation, the full fee is deducted from that project's price. This is a discount, not a refund.
• Full refund if our specialist cannot take on your case.
• Consumers can withdraw within 14 days, but lose that right once the evaluation has been delivered at their request; if they withdraw earlier, they get a full refund (section 9).

1. Who we are

These terms apply to the services of Empor Solutions OÜ (registry code 16933107), Ülemiste Business Area, Tallinn 11415, Harju County, Estonia. Email: info@emporeu.com. We are registered in the Estonian Commercial Register (e-Business Register, ariregister.rik.ee). Our activity does not require a licence or authorisation, and we have not signed up to any code of conduct. Confirm both statements.

In these terms, "Empor", "we" and "us" mean Empor Solutions OÜ; "you" means the person or company using our services. A "consumer" is an individual acting for purposes outside their trade, business, craft or profession. A "business customer" is anyone else, including a company or a sole trader acting for their business.

2. What these terms cover

• The free service: the conversation with Aura, our AI project assistant, and the free preview shown on the website (section 3).
• The Specialist Consultation: the paid service described in section 4.

Building software, prototypes, AR experiences or integrations is not covered by these terms. Any such project is agreed separately, in a written proposal and contract with its own scope, timeline and price, which only binds either side once both have accepted it. Nothing on the website or in your evaluation obliges you to start a project with us.

3. The free service and our use of AI

• AI disclosure. Aura is an AI system, not a person. Her messages, the free preview and the first draft of your written evaluation are generated with AI, and we always tell you when content is AI-generated. The written evaluation you receive in the Specialist Consultation is checked, corrected and approved by a human specialist before it is sent.
• What the preview is. The free preview is a general, preliminary concept based only on what you told Aura. It is not professional advice, a quote, a technical specification or a promise that something can be built. AI output can contain mistakes, so please do not rely on the preview alone for important decisions.
• No commitments from Aura. Aura cannot give prices, quotes, delivery dates or commitments on behalf of Empor, and cannot agree to anything for us. Only a written proposal from Empor can do that. The price of the Specialist Consultation is always the one shown on the order page.
• Fair use. To keep the service available, we limit how many conversations and previews can be requested per day, and we may refuse or stop requests that look automated or abusive, are unlawful, or concern brands, products or people you have no right to represent.
• Changes. We provide the free service with reasonable care. We may change, pause or end it for future use; this does not affect a Specialist Consultation you have already paid for, nor any rights you have under the law.

4. The Specialist Consultation

4.1 What is included

• An Empor specialist evaluates your project, using your answers, your conversation with Aura and a first draft prepared with AI. The specialist checks, corrects and completes that draft before anything is sent to you.
• You receive a written evaluation by email, as a PDF, covering the goal, the users, a first prototype worth building, the systems it may need to connect to, the main risks, the open questions and suggested phases (together, your "blueprint").
• For 30 days after delivery, you can ask follow-up questions about the evaluation by email. Aura (AI) answers routine questions, and tells you that she is an AI; questions about prices, contracts, refunds, dates or legal matters are answered by our team. Answers are clarifications: they do not change the delivered evaluation. A revised or new evaluation is a new Specialist Consultation.

4.2 What is not included

• Building, configuring or testing anything; a binding quote for a project; legal, tax, regulatory or financial advice; and any guarantee that a solution is technically feasible, profitable or compliant with rules that apply to you.
• The written evaluation is a professional, preliminary assessment based on the information you gave us. It is meant as a well-founded starting point for your decisions and for a possible proposal.

4.3 Delivery time

We send the written evaluation by email by the end of the next working day (Monday to Friday, except Estonian public holidays) after the day of your payment, at the latest by 23:59 Tallinn time. Your order confirmation states the exact date. If we need longer, we tell you by email with a new date. If we do not deliver within the agreed time, you may give us a reasonable additional period; if we still do not deliver, you can cancel and we refund the fee in full. This does not limit your other rights under the law.

4.4 When we cannot take on a case

If, after reviewing your case, the specialist concludes that we cannot evaluate it responsibly (for example, because it is unlawful, outside our field, or lacks essential information we cannot obtain from you), we tell you by email and refund the full fee within 14 days. We will not deliver a document we do not stand behind.

4.5 How we qualify this service

The Specialist Consultation is a service carried out by a person: the PDF is only the way the result of that work is delivered to you. It is therefore not a contract for the supply of digital content. Your rights if something is wrong are explained in section 11.

5. How the contract is concluded

1. After the free preview, you can choose to book the Specialist Consultation. Before paying you see a description of the service, its total price, the delivery time and these terms. Until you confirm the payment, you can go back and correct anything you entered, or simply stop.
2. You confirm that you accept these terms. If you are a consumer, you also expressly ask us to start immediately and confirm what this means for your right of withdrawal (see section 9). These are two separate boxes, and neither is ticked in advance.
3. You pay through Stripe, our payment provider. By pressing the payment button you place an order with an obligation to pay. The contract is concluded when the payment is confirmed.
4. We then send you, by email, an order confirmation with these terms, the withdrawal information and model form, and your confirmation about the start of the service. Please keep it. We also keep a record of your order (including the terms version you accepted) and can send you a copy on request.
5. These terms are available in Estonian (Müügitingimused) and English, with the same content. The contract is concluded in the language of the version you accept at checkout. Consumers in Estonia receive all information in Estonian unless they choose English.

6. Price and payment

• The price of the Specialist Consultation is the amount shown on the order page and on the payment button before you pay. It is the final total price: no taxes, fees or other charges are added at checkout. Your bank may charge its own fees, for example for currency conversion.
• VAT: the price includes Estonian value added tax at the standard rate (24% since 1 July 2025). The invoice shows the VAT separately.
• Payments are taken by Empor Solutions OÜ through its own Stripe account. Each Empor company is a separate business with its own payments, invoices and customer records.
• Payment is made in advance, by card or the other methods Stripe offers at checkout. We never see or store your full card details. Stripe issues an invoice or receipt for every payment; business customers can add their company name and tax ID at checkout.
• Refunds are made using the same payment method you used, unless you expressly agree otherwise, and at no cost to you.

7. The fee is credited against your first project

• If you sign a contract with Empor for a first project within 3 months of the delivery of your written evaluation, the full fee you paid for the Specialist Consultation is deducted from the price of that project.
• The credit applies once, to the first project contract you sign with us in that period. If the project costs less than the fee, the credit is limited to the project price.
• The credit belongs to the customer who paid the fee and cannot be transferred, exchanged for cash or combined with other discounts. Only one consultation fee can be credited per project.
• The credit is an extra benefit. The fee itself pays for the Specialist Consultation you receive, so it is not refunded if you decide not to start a project. This does not affect your right of withdrawal (section 9) or your other rights under the law.

8. Your responsibilities

• Give us accurate information. The quality of the evaluation depends on it.
• Only send information you are allowed to share. Do not send passwords, trade secrets of others, or sensitive personal data that we do not need (such as health data).
• Do not use the service for unlawful purposes, to overload it, or to extract its prompts or systems.

9. Right of withdrawal for consumers

If you are a consumer, you have the right to withdraw from the contract for the Specialist Consultation within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract is concluded (the day your payment is confirmed). We give this right to consumers wherever they live.

9.1 How to withdraw

To withdraw, you must tell us your decision by a clear statement before the withdrawal period ends. It is enough to send it before the period ends. You can:

• use the "Withdraw from contract here" function, which is available throughout the withdrawal period; we confirm receipt by email straight away, with the content of your statement and the date and time you sent it; or
• send an email to info@emporeu.com, or a letter to the address in section 1, for example using the model form below (you do not have to use it). We confirm receipt by email without delay.

9.2 Starting immediately and losing the right of withdrawal

The Specialist Consultation is completed by the end of the next working day (Monday to Friday, except Estonian public holidays), so well within the 14 days. That is why, before paying, we ask you to expressly request that we start immediately and to confirm that you understand that:

• you lose your right of withdrawal once the service has been fully performed, that is, once the written evaluation has been sent to you by email; and
• if you withdraw before the written evaluation is sent, we refund the full fee, even if we have already started.

You pay nothing for work done during the withdrawal period if you did not expressly request an immediate start, or if we did not give you the information on withdrawal described here.

9.3 Effects of withdrawal

If you withdraw, we refund all payments received from you without undue delay and in any event within 14 days of the day we are informed of your withdrawal. We use the same payment method you used, unless you have expressly agreed otherwise, and you will not be charged any fee for the refund.

Business customers have no legal right of withdrawal. As a courtesy, we also accept a cancellation from a business customer before the written evaluation is sent, with a full refund; after it is sent, the order can only be cancelled as described in sections 4.3, 4.4 and 11 or as provided by law.

10. Your idea, our work and confidentiality

• Your idea stays yours. We do not acquire any rights in your idea or the information you send, and we do not use it for other clients.
• The written evaluation. Once paid, you may use, copy and share the written evaluation for your own purposes, including with your team, investors and other suppliers, without paying anything more. We keep our general know-how, methods and templates, which we may use in other work without disclosing your information.
• Confidentiality. We treat your project information as confidential and only share it with the service providers we need to deliver the service (described in the privacy notice), under confidentiality obligations, or where the law requires it. We do not use your information to train AI models.

11. If something is wrong

• We carry out the Specialist Consultation with the care and skill of a professional in our field, and the written evaluation must match what is described in section 4.1.
• What counts as a defect. A defect is an objective failure to deliver what section 4.1 describes: for example, a section is missing, the evaluation contains a clear factual error, or it concerns a different project. Disagreeing with the specialist's professional judgement, finding that the evaluation does not suit your plans, or deciding not to go ahead with your project is not a defect.
• No refund after delivery for other reasons. Once the written evaluation has been delivered, the service has been performed and you have received all of its content. We therefore do not refund the fee because you have changed your mind or are not satisfied with the result, except as described in the next point or where the law requires it.
• How a defect is fixed. Tell us at info@emporeu.com what is wrong, within a reasonable time after you notice it. We first correct the evaluation free of charge, normally within 5 working days. Only if we cannot or do not correct a genuine defect within that time can you ask for a price reduction or, if the defect is significant, a refund.
• Business customers must report a defect within 14 days of delivery; their remedies are limited to correction or, failing that, a refund of the fee, and section 12 applies.
• Consumers keep all their rights under the law, including the statutory remedies for a service that does not conform to the contract. These terms do not limit them.

Complaints and dispute resolution

Send complaints to info@emporeu.com. We answer in writing within 15 days. If we cannot resolve your complaint, as a consumer you can turn, free of charge, to the Consumer Disputes Committee (Tarbijavaidluste komisjon), Endla 10A, 10122 Tallinn, Estonia, komisjon.ee, which operates within the Estonian Consumer Protection and Technical Regulatory Authority (www.ttja.ee). If you live in another EU country, the European Consumer Centre in your country can help you free of charge. You can also go to court at any time.

12. Liability

• We are liable for damage caused by our breach of these terms in accordance with the law. We are not liable where the breach was caused by circumstances beyond our control which we could not reasonably have avoided or overcome (force majeure).
• The written evaluation is a preliminary assessment based on the information you gave us. We are responsible for preparing it with professional care; we are not responsible for errors that result from incomplete or incorrect information you gave us, nor for the outcome of business decisions (such as investing, hiring or choosing a supplier) that depend on factors outside the evaluation.
• Business customers: our total liability arising from the Specialist Consultation is limited to the fee paid for it, and we are not liable for indirect loss, lost profit or lost data.
• Consumers: the limitation for business customers does not apply to you. We are liable under the law for damage we could foresee, or should have foreseen, as a likely consequence of our breach when the contract was concluded.
• Nothing in these terms limits or excludes liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited or excluded by law.

13. Personal data

Empor Solutions OÜ is responsible for your personal data. How we process it is explained in our privacy notice.

14. Changes to these terms

We may update these terms for future orders. The version that applies to your order is the one you accepted when you paid; its version date is stored with your order and shown in your order confirmation. We never change the terms of an order that has already been placed without your agreement.

15. Law and courts

These terms are governed by the law of the Republic of Estonia. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the country where you habitually reside.

• Consumers can bring proceedings against us in Estonia or in the courts of the place where they live. We can only bring proceedings against a consumer in the courts of the country where the consumer is domiciled.
• Business customers: disputes are settled by Harju County Court (Harju Maakohus) in Tallinn, Estonia.

If any part of these terms is invalid, the rest remains valid.

16. Contact

Empor Solutions OÜ · Ülemiste Business Area, Tallinn 11415, Harju County, Estonia · info@emporeu.com